Posts Tagged ‘Comcast’

Does anyone speak English there?

I have a hate/hate relationship with Comcast/Xfinity, whatever. They are really the only good choice for high-speed internet in this part of the world. I was one of the first people to have cable internet in Denver, back when it was called @Home. Then, I moved to Littleton, and was the first person to get it there. You’d think that loyalty and longevity would mean something to them, but that’s a ridiculous notion you should put out of your silly little head, right now.

Although I have an email address  with them, I never use it for anything other than paying my bill. Never have given it to anyone. However, even though it’s an unusual username, I’ve started getting more spam from them than usual. Checked and found there was a spam filter that needed to be turned on. Did it. Spam didn’t stop.

I could just filter it out with my antivirus software, but that’s not the point. Their filter should keep it from getting it to my inbox in the first place. A notion that was impossible to get across to the “analyst” assigned to help me in chat.

  • Problem: I turned on the spam filter in my email, however, I’m still receiving spam. Did Comcast (Xfinity, whatever) sell my email address to advertisers? If so, I want to remove my email address from all such lists.
  • Ma Lizlie > Hello B, Thank you for contacting Comcast Live Chat Support. My name is Ma Lizlie. Please give me one moment to review your information.
  • B > My Issue: I turned on the spam filter in my email, however, I’m still receiving spam. Did Comcast (Xfinity, whatever) sell my email address to advertisers? If so, I want to remove my email address from all such lists.
  • Ma Lizlie > How are you doing today? (I really hate it when they ask dumb questions like this, just to stall)
  • B > Does Comcast sell my email address to advertisers? I never give this email address out, and only use it to pay my bill online.
  • Ma Lizlie > I understand that you are having issue with spam emails coming in on your inbox, B.
  • B > That’s correct (isn’t that what I said, twice?)
  • B > I have already turned on the spam filter, but it’s obviously not working
  • Ma Lizlie > I understand how frustrating this might be, I apologize for the inconvenience. Rest assured I will do everything within my means to address your concern today. (I feel so much better now)
  • Ma Lizlie > Are you using the Norton antivirus which is supplied by Comcast? (No, I use good antivirus software that I paid money for, but that’s beside the question)
  • B > The issue is NOT on my computer. The issue is in the email coming from your server. I can check the email online, and it is there. I don’t want to filter it AFTER you send it to me. The filter is supposed to stop it ever getting sent my way.
  • Ma Lizlie > The Norton antivirus can be has the feature to stop spam emails coming your inbox. (can be has?)
  • Ma Lizlie > This is a free version of Norton which is provided to Comcast customers. (Used it before, and it was worth exactly what I paid for it)
  • B > Duh. That is a different issue. What Norton does is filters the email as spam AFTER it is sent from your mail server. The spam filter on your server is supposed to stop the spam from ever getting sent to me.
  • B > The original question remains: Does Comcast/Xfinity sell email lists?
  • Ma Lizlie > Is your spam email filter on the Comcast email account won’t work, please do contact our Customer Assurance team to be able to enable it on your email account.
  • Ma Lizlie > Here is the contact number: 856-317-7272
  • B > One final question: Are you a human?
  • Ma Lizlie > Yes, B.
  • Ma Lizlie > I’m a live person.
  • B > A native English speaker?
  • Ma Lizlie > Yes.
  • B > The reason I ask is because you don’t seem to understand any of my questions.
  • Ma Lizlie > I understand that your concern is the spam emails coming in on your inbox and you have already set your spam filter for your email acocunt but this does not stop spam emails from coming in on your in box.
  • Ma Lizlie > I suggest that you use the Norton antivirus supplied by Comcast for the spam filter capability of it. (Still doesn’t get it – I want them filtered BEFORE they are sent to my Outlook. Novel idea, but effective.)
  • B > What about the question about Comcast selling email lists?
  • Ma Lizlie > But if this won’t work, I have refer you to our Custiomer Security Assurance to be able to check your emial account and the spam that keeps on coming your inbox.
  • Ma Lizlie > We do not sell to advertisers your email account. (Spoken like a true native English speaker)
  • Ma Lizlie > Our Customer Security Assurance can be able to check why youe email acocunt keeps on receiving spam emails.
  • B > So where in India are you?
  • Ma Lizlie > I’m sorry but I am not located in India,.
  • Ma Lizlie > We are located here in the Philippines.
  • B > That was my next question. Thanks. You’ve made my day.
  • B > Isn’t the official language of the P

…and that’s when my Comcast service went down, so it looks like the joke is on me. When it came back up, the chat session was closed. Surprise!

On a related note, for your enjoyment – Tech Support: Foamy the Squirrel

Am I, or am I not?

I sent Comcast an email requesting that they put me on a “do not contact” list so that their salespeople would stop coming by to attempt to sell me cable tv. I explained very clearly and succinctly that I don’t want cable tv, and the salespeople, in addition to giving me incorrect information, are wasting my time.

Got a reply a few hours later, and I’m not quite sure whether I have been opted out, or not. You tell me.  (The highlighting is mine.)

Dear Barbara,

Thank you for contacting Comcast, home of the Triple Play. You have reached Xfinity TV email support. My name is Gerardo and I will do my best to assist you with your concern.

I understand that you would like to let us know about your request to put you on the list to OPT-OUT of sales people coming to your door to sell you cable TV. I know how important it is for you to get rid of these people coming to your door to sell something and I will be glad to assist and help to guide you to this information in a timely manner. I apologize for the inconvenience this may have caused you.

Rest assured that we, at Comcast, are dedicated to provide you quality service and will diligently work to resolve all issues in a timely manner. We need to hear about any unsatisfactory situations in order to correct them and to enhance our level of customer service. I am glad to assist you with this matter. Rest assured that I will provide you with the information regarding your feedback.

Thank you for bringing this to our attention. We are continuously working to increase customer satisfaction and are putting a tremendous amount of resources into improving our customers’ experiences with us. We want to assure you that we do in fact recognize and acknowledge that we have room for improvement in our customer service, and that we are working diligently to ensure we can deliver a great experience to every customer, every time. Our goal is to deliver a positive experience to every customer we handle, every time.

We appreciate that you took the time to help us keep our commitment to quality customer care.

You may send your comments, suggestions, or any concerns that you might have by using the customer feedback form at the link below. Your feedback is important to us as we strive to improve our products, services, and overall customer experience.

http://www.comcast.com/customers/feedback/default.cspx

As part of our Comcast Customer Guarantee, you can always contact us at your convenience 24 hours a day, 7 days a week by calling 1-800-XFINITY (1-800-934-6489) or chatting with us online.

Thank you for choosing Comcast. We value your business and have a great day, Barbara.

Sincerely,
Gerardo
Comcast Customer Care Specialist

I really appreciate that Gerardo is “glad to assist and help to guide you to this information in a timely manner.” and that he is “glad to assist you with this matter. Rest assured that I will provide you with the information regarding your feedback.” What’s missing is the “information” he’s so happy to provide. Am I opted-out or not? I guess I’ll have to ask the next Comcast salesperson who shows up at my door.

Grab My Feed
Use a reader

Subscribe by Email
Enter your email address:

If you like my posts, please use the sharing links at the end to share them with your friends. And, if you click the Google +1 or Facebook Like button, you'll be rewarded with a beautiful rainbow*

*The next time it rains and there is an actual rainbow**

**If you're actually looking outside when the rainbow occurs.***

***No other guarantees, implied or otherwise.

Categories
Archives