Posts Tagged ‘sales people’

Am I, or am I not?

I sent Comcast an email requesting that they put me on a “do not contact” list so that their salespeople would stop coming by to attempt to sell me cable tv. I explained very clearly and succinctly that I don’t want cable tv, and the salespeople, in addition to giving me incorrect information, are wasting my time.

Got a reply a few hours later, and I’m not quite sure whether I have been opted out, or not. You tell me.  (The highlighting is mine.)

Dear Barbara,

Thank you for contacting Comcast, home of the Triple Play. You have reached Xfinity TV email support. My name is Gerardo and I will do my best to assist you with your concern.

I understand that you would like to let us know about your request to put you on the list to OPT-OUT of sales people coming to your door to sell you cable TV. I know how important it is for you to get rid of these people coming to your door to sell something and I will be glad to assist and help to guide you to this information in a timely manner. I apologize for the inconvenience this may have caused you.

Rest assured that we, at Comcast, are dedicated to provide you quality service and will diligently work to resolve all issues in a timely manner. We need to hear about any unsatisfactory situations in order to correct them and to enhance our level of customer service. I am glad to assist you with this matter. Rest assured that I will provide you with the information regarding your feedback.

Thank you for bringing this to our attention. We are continuously working to increase customer satisfaction and are putting a tremendous amount of resources into improving our customers’ experiences with us. We want to assure you that we do in fact recognize and acknowledge that we have room for improvement in our customer service, and that we are working diligently to ensure we can deliver a great experience to every customer, every time. Our goal is to deliver a positive experience to every customer we handle, every time.

We appreciate that you took the time to help us keep our commitment to quality customer care.

You may send your comments, suggestions, or any concerns that you might have by using the customer feedback form at the link below. Your feedback is important to us as we strive to improve our products, services, and overall customer experience.

http://www.comcast.com/customers/feedback/default.cspx

As part of our Comcast Customer Guarantee, you can always contact us at your convenience 24 hours a day, 7 days a week by calling 1-800-XFINITY (1-800-934-6489) or chatting with us online.

Thank you for choosing Comcast. We value your business and have a great day, Barbara.

Sincerely,
Gerardo
Comcast Customer Care Specialist

I really appreciate that Gerardo is “glad to assist and help to guide you to this information in a timely manner.” and that he is “glad to assist you with this matter. Rest assured that I will provide you with the information regarding your feedback.” What’s missing is the “information” he’s so happy to provide. Am I opted-out or not? I guess I’ll have to ask the next Comcast salesperson who shows up at my door.

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